Returns & Exchanges
At Def Jam, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of the delivery date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.
Package and Ship
Securely pack your items in their original condition and drop off the package at any authorized carrier location.
Receive Your Refund
After we receive and inspect your return, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing